jw960 Responsible Gaming — Your safety is our priority
Stay safe while having fun — build healthy gaming habits at jw960 using tools like deposit limits, time-outs, and self-exclusion.
What is Responsible Gaming and why does it matter?
Online betting and casino games can be a great source of entertainment — but only when enjoyed within limits. jw960 believes every player's experience should be fun, safe, and in control. That is why we treat responsible gaming not just as a policy, but as the core philosophy of our platform.
Millions of players in Bangladesh enjoy cricket betting, fishing games, slots, and live casino every day. Most of them play responsibly. However, for some people gambling can become a problem. jw960 is there at that moment — with the necessary tools, information, and support.
The minimum age to access our platform is strictly set: 21 years of age or older only. No person below this age may create an account or play games. We enforce this through our identity verification process.
Responsible gaming means managing your own budget and time, not thinking of the game as a source of income, and keeping the joy of entertainment alive. We want you to feel happy and at ease at the end of every session — whether you win or not.
Safety Tools and Guidelines
jw960 provides several effective tools to help you stay in control of your gaming. These are free and always available to every player.
Deposit Limit
You can set your own maximum deposit limit on a daily, weekly, or monthly basis. Once a limit is set it takes effect immediately. A request to increase the limit takes effect after 24 hours — this delay gives you time to reconsider.
Time-Out
If you feel you need a break, you can temporarily suspend your account for 1 day to 6 weeks. During this period no betting or deposits are possible. Once the break ends your account is reactivated automatically.
Self-Exclusion
For long-term problems, choose self-exclusion — keep your account permanently inactive for 6 months to 5 years. Activating this option means you will receive no marketing emails, and any attempt to create a new account will be blocked by us.
Budget Tracker
Review your account history — see clearly how much you have deposited, how much you have withdrawn, and your overall profit and loss picture. Having transparent information makes it easier to make informed decisions.
Reality-Check Notifications
At set intervals a notification will remind you how long you have been playing. This small message helps you pause and reconsider — especially when you lose track of time.
24/7 Support Team
Our live chat team is available around the clock in Bengali for any questions or support related to responsible gaming. Your conversation will be heard in confidence and the necessary guidance will be provided.
Recognising the Signs of Problem Gambling
Gaming problems develop gradually. If you notice the following signs in yourself or a family member, be alert and seek help promptly.
Gambling is never a solution to financial problems. Playing repeatedly to recover losses makes the situation worse. Seek help at the right time.
Spending beyond your budget: You are spending more than your set budget and cannot control it.
Urge to chase losses: After losing, you are placing larger bets to try to recover the money you lost.
Neglecting family and work: You are continuing to game while neglecting responsibilities to family, friends, or the workplace.
Secrecy: You are hiding your gaming habits or the amount you spend from your family.
Gaming to escape stress: You are using gaming to ease anxiety, loneliness, or stress.
Inability to take a break: You repeatedly try but fail to stop playing or reduce the amount.
Debt pressure: You are borrowing money or selling assets to fund gaming.
Activate Safety Tools
Enable responsible gaming tools on your account in a few simple steps.
Log in to your account
Log in to your jw960 account and go to the "Account Settings" section from the top menu.
Open the "Responsible Gaming" tab
Inside Settings, find the "Responsible Gaming" section. You will find all tools together in one place.
Choose limits based on your needs
Deposit limit, session time limit, or loss limit — enter a number next to each option and select the time period.
Confirm
Clicking the "Save" button makes the limit take effect immediately. A confirmation message will be sent to your email.
Contact the support team if needed
If you have trouble with any step or want to activate self-exclusion, speak with our team via live chat.
Review regularly
Review your gaming history and budget once a month. Adjust limits if your situation changes.
Age Verification and Parental Protection
Age verification is mandatory when registering at jw960. We ensure that only those aged 21 or above can use the platform. If a minor attempts to create an account, it will be rejected immediately.
Our request to parents: if your child or a young family member uses a device, use parental control software and make sure they cannot access your jw960 account.
21+ Age Policy
- Age verification is mandatory when creating an account
- Additional identity verification on suspicious accounts
- Accounts of minors are permanently closed
- Deposits made by minors are fully refunded
- Age fraud is subject to legal action
Where to get support?
Admitting a problem takes courage. You are not alone — jw960 and our support team are always by your side.
Live Chat Support
jw960's live chat team is ready to speak in Bengali 24 hours a day, 7 days a week. Any question or request related to responsible gaming will be passed immediately to the right team.
Contact by email
You can submit a self-exclusion or account closure request directly by email. We respond within 24 hours and fully protect the confidentiality of your information. Email: [email protected]
Professional Advice
If your gaming problem becomes serious, speak with a professional mental health counsellor. Our team will help direct you to the right resources.
8 Tips for Healthy Gaming
Building responsible gaming habits is not difficult — following a few simple rules keeps gaming a source of enjoyment.
- Before you start playing, set a budget and do not go beyond it.
- See gaming as entertainment, not a source of income.
- Set a time limit for each session in advance and stop at the set time.
- Never play under stress or under the influence of substances.
- Do not place more bets to recover money you have lost.
- Take a break from gaming when spending time with family and friends.
- Keep at least one gaming-free day every week.
- If something feels like a problem, seek help promptly — delaying makes it worse.
Check Yourself
Ask yourself the following questions — answer honestly:
- Is gaming disrupting your daily activities?
- Have you lied to your family about gaming?
- Are you regularly spending more than your budget?
- Do you feel anxious or uneasy if you do not stop playing?
- Has your sleep or eating reduced because of gaming?
If one or more answers are "yes", talk to us on live chat today.
Stay Safe While Having Fun
Play responsibly and enjoy the world of entertainment at jw960. Browse games in all categories or learn more on our FAQ page.
For those aged 21 and above only. Play responsibly.