jw960 Privacy Policy

1. What Information We Collect

While you use the jw960 platform, we may collect the following types of personal information:

1.1 Information You Provide Directly

Information you provide when you create an account or contact us:

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Email address and contact details
• National ID card or passport information for identity verification
• Financial transaction details (related to bKash, Nagad, Rocket, Upay, and bank transfers)
• Any information provided through support communications

1.2 Automatically Collected Information

Information collected automatically while you use the platform:

• IP address and device identification details
• Browser type and version
• Visit times, page views, and click data on the website
• Information from cookies and similar tracking technologies
• Gaming activity and transaction history

2. Purpose of Using Your Information

jw960 uses collected information only for lawful and specific purposes. The main reasons we use your information are listed below:

• To manage account registration, verification, and administration
• To process deposits, withdrawals, and financial transactions
• Age verification and identity confirmation (enforcing the 21+ policy)
• Fraud prevention and security management
• Providing customer support and resolving complaints
• Running responsible gaming programs
• Meeting applicable legal obligations
• Improving the platform and refining the user experience

We do not sell or transfer your personal information to any third party for marketing purposes without your consent.

3. Data Storage and Security

jw960 applies industry-leading security measures to keep your personal information protected:

3.1 Encryption and Technical Security

• SSL (Secure Socket Layer) encryption technology — all data transmissions are secured
• Access controls — only authorized staff can access specific information
• Regular security audits and vulnerability testing
• Firewalls and intrusion detection systems

3.2 Data Retention Period

We retain your personal information only for as long as it is necessary to fulfill the purposes described in this policy or as required by legal obligations. Financial transaction records may be retained after account closure for the period specified under applicable law.

4. Sharing Your Information with Third Parties

jw960 may share your information with third parties in specific circumstances. These cases are:

4.1 Service Providers

We work with trusted third-party service providers who assist in running our business operations — such as payment processing (bKash, Nagad, Rocket, Upay, and bank transfer services), technology infrastructure, and fraud prevention. These organizations receive only the information necessary to perform their designated tasks and operate under strict confidentiality agreements.

4.2 Legal Obligations

In response to court orders, government directives, or legal requirements, we may be required to disclose information to the relevant authorities. Any such disclosure will always be made within the bounds of the law and with every effort to protect your interests.

4.3 Business Transfers

In the event of a merger, acquisition, or asset sale, user data may be transferred. In such circumstances we will notify you in advance, and our commitment to protecting your privacy will remain in place.

5. Cookies and Tracking Technologies

jw960 uses cookies and similar technologies to operate the website effectively and to improve your experience.

5.1 Types of Cookies

• Essential Cookies: Required for core website functionality — login sessions, security verification.
• Functionality Cookies: Help remember your preferences and settings.
• Analytics Cookies: Used to monitor and improve website performance.

5.2 Cookie Controls

You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may limit some functionality of the platform.

6. User Rights

As a jw960 user, you have the following rights over your own personal information:

• Right of Access: The right to request to view the information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances.
• Right to Restrict Processing: The right to request that processing of your information be limited in certain circumstances.
• Right to Data Portability: The right to receive your information in a structured, machine-readable format.
• Right to Object: The right to object to your information being used for marketing purposes.

To exercise any of the rights above, please contact our support team. We will process your request within the designated timeframe.

7. Child Protection and Age Verification

jw960 strictly prohibits anyone under the age of 21 from using the platform. We actively run an age verification process and do not knowingly collect information from any minor.

If we become aware that we hold information belonging to a person under the age of 21, we will immediately delete that information and close the associated account. Parents or guardians acting on behalf of a child may contact us about this matter at [email protected].

8. International Data Transfers

To operate jw960's services, your information may be processed or stored on servers located outside Bangladesh. In such cases, we ensure that the data protection standards are equivalent to or higher than those described in this policy.

For any data transfer, appropriate agreements and safeguards are put in place to ensure your personal information receives the same level of protection wherever it is held.

9. Security Breaches and Notifications

If a security breach occurs and it appears likely to affect your personal information, we will notify you as soon as possible in accordance with applicable law. The notification will include details of the nature of the breach, the potential impact, and the steps we are taking.

To help maintain the security of your account, we advise you to: use a strong password, change your password regularly, and notify our support team immediately if you notice any unauthorized activity.

10. Changes to the Policy

jw960 may update this privacy policy from time to time. For significant changes, we will publish a notice on the website and/or notify you at your registered email address. Continued use of the platform after changes have been made will be taken as your agreement to the updated policy.

We will always display the date of the most recent update to this policy on this page. We recommend reviewing this page regularly.

11. Responsible Gaming and Data Protection

jw960 places responsible gaming as its top priority. We analyze your gaming activity data to identify potentially problematic gaming behavior and provide assistance when needed. Information collected for this purpose is used solely for your protection.

To learn more about responsible gaming, visit our Responsible Gaming page.